Delivery & Order Receipt
Standard Lead Time
Our standard manufacturing and dispatch lead time is approximately four calendar weeks from order confirmation and payment. Lead times are estimates and may vary slightly depending on product specification, order volume, and scheduling.
Customers will be notified once their order is complete and has been dispatched by the respective couriers. Installation guides are provided in order confirmation and order complete emails, and also available here.
Delivery Method & Couriers
Orders are delivered using specialist couriers selected based on size, weight, and handling requirements:
- APC Overnight is generally used for orders with all components under 2 metres.
- Proovia is generally used for larger or oversized orders containing components over 2m that require specialist long-length handling.
Courier selection is determined at the point of dispatch to ensure the safest and most reliable delivery method for each order, and may vary.
Once dispatched, delivery notifications and tracking details are issued directly by the assigned courier using the contact information provided at checkout.
Delivery Access & Responsibilities
Deliveries are typically made to front door or nearest accessible point. It is the customer’s responsibility to ensure:
- Suitable access for delivery vehicles
- Adequate space to receive and safely store long or bulky components
- Assistance is available if required for unloading oversized items
Domestic Roller Systems cannot be held responsible for delays or failed deliveries caused by restricted access or incorrect delivery information.
Delivery Charges
Delivery to mainland UK (excluding Scottish Highlands) is included. There is an additional charge for delivery to the below postcodes:
- Northern Ireland
- Scottish Highlands & Islands
- Isle of White
- Isle of Man
- Channel Islands
Order Receipt & Inspection
On receipt, customers should:
- Inspect packaging for visible signs of damage
- Check quantities, sizes, and supplied components against the order
- Ensure all items are correct before booking installation (if applicable)
Reporting Issues
If there are any issues with your order, please contact us by replying to your order confirmation email within 48 hours of delivery including:
- Description of the issue
- Clear supporting photographs (including packaging and labels where applicable)
Timely reporting allows us to investigate the issue with the courier or manufacturer and arrange the most appropriate resolution.
Important Notes
- Made to measure products are made to order and cannot be returned for change of mind
- Installation should not commence until all items have been checked and confirmed as correct
- Issues reported after installation, modification, or use may be more difficult to resolve and will be assessed on a case-by-case basis
- Failure to report issues within the stated timeframe may affect our ability to offer a remedy
Order Terms, Terms & Conditions & Warranty
All orders placed with Domestic Roller Systems are subject to our published Order Terms, Terms & Conditions, and Warranty Terms, which form part of the contract of sale.
By placing an order, customers confirm that they have read, understood, and agreed to these terms in full.
For full details, please refer to the following pages:
These documents set out important information regarding made-to-measure products, lead times, delivery, cancellations, limitations, and warranty coverage.